Company Policies

Packaging

Due to difference in cake sizes and cake board sizes, all cake boxes may not be available for your size of cake. We can cover and protect the cake to your satisfaction before you leave, with the materials we have in store. On some occasions, we will not put your cake in a box depending on the size (height and width) of the cake.

RUSH FEES

Our custom order books usually fill up 1-2 weeks in advance. We understand that things happen and sometimes you desperately need a last minute custom cake. We may, at our sole discretion, be able to get you worked into the schedule. This often times requires someone to stay over or come in early to handle the increased work load. Therefore, we will require a $50 rush fee for custom orders booked with less than 3 days notice.

Refunds

All sales are final. We promise to do our best to provide the best tasting and best looking cakes to every client. Custom orders are created with love by our talented staff just for you.  Please keep in mind that no two pieces of art made by people are ever exactly alike! Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our trained cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by another cake artist.

Once an item has been picked up by You or Your Designated Party, it is considered “Accepted”.  Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it.

In the unlikely event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example), and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave. In the event that we are unable to correct our mistake before your event, you can choose not to accept the cake and will be refunded any money already paid for the cake. While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines, are designing your cakes.

No refunds will be given for minor color or design discrepancies/variations. We are a vegan bakery and vegan products are subject to color variation.

IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND.  IT IS YOUR RESPONSIBILITY TO SPEAK TO US ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW WE CAN CORRECT THE MISTAKE.

If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify us immediately.  If it is found that we served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor.  *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default.  No refund will be granted for this issue.

All details for your cake must be provided to us at least one week prior to the date you plan to pick up, or at the time of booking, if ordering with less than a week’s notice.  NO CHANGES TO DESIGN OR FLAVORS ARE PERMITTED after this deadline, unless we approve them. In this case, a $50 Rush Change fee will apply.  This fee is used to compensate for time and materials used for your order at the time of the change request.  Orders booked with insufficient details for us to complete the order, may be cancelled by us, and deposit remains nonrefundable.

Processing of Refunds

In the event a refund is deemed appropriate, it will be issued by electronic refund if you paid with a credit/debit card or Venmo/Zelle. Refunds to your card will be issued within 14 days. *Please note: Once I issue the electronic refund, it may take several days to appear in your account.  This is something I cannot control.  I issue it, and then the service and your bank has to process and credit it, according to their own guidelines.

Deposit/Payment Policy

WE REQUIRE A NON-REFUNDABLE 20% DEPOSIT TO BOOK YOUR DATE AND ORDER. THIS MEANS YOUR ORDER IS NOT BOOKED OR GUARANTEED UNTIL PAYMENT IS RECEIVED. Although we may discuss your order’s details, if you do not pay your deposit we do NOT have your order confirmed and planned in our calendar. Should someone else contact us to book that same date, and our book fills for your desired date, your order will not be completed. It is important that you communicate with us should there be an issue with you making immediate payment to book your order. Otherwise, you run the risk of losing availability. NO REFUNDS WILL BE GIVEN FOR CANCELLATIONS. NO EXCEPTIONS. LIKEWISE, IF YOU BOOK FOR A CERTAIN NUMER OF GUESTS AND LATER DETERMINE YOU ORDERED TOO MUCH, WE WILL NOT REFUND THE DIFFERENCE. I may offer a store credit, with adequate notice of the downsizing, but not a refund. We reserve time for every order based on size and complexity of design, and require payment to cover that time.

Deposits are always non-refundable. However, IF there is an issue after you have paid for your cake in full, we will give you store credit as follows:

  • If you cancel a cake at least a week prior to scheduled pick up day, we will credit 100% of purchase price toward a future order.
  • If you cancel more than 72 hours prior to pick up, but less than a week prior, a 50% cancellation fee will be deducted from the credit.
  • If you cancel a cake less than 72 hours prior to scheduled pick up day, NO REFUND will be given.
  • FOR WEDDING CAKES: We can reschedule your wedding cake, at no additional cost, ONLY if you contact us at least 10 days prior to your wedding date; anything less will result in a 25% reschedule fee. Further, NO rescheduling is permitted if less than 7 days’ notice is given. This is the bare minimum amount of time needed for planning and preparing for large wedding orders and the delivery/set up for those.
  • We will NOT provide a credit for wedding orders, other than providing the same order/cake on a new date, and sufficient notice of new date must be provided to allow us the ability to accommodate the order.
  • NO SHOWS AND UNCLAIMED ORDERS!!!
  • In the event you fail to pick up your order or are not there for delivery, the same rules apply: It is YOUR responsibility, not ours, that you make arrangements to pick up or be available for delivery during your scheduled time. These hours are designated by you and in advance. There will be NO REFUND made for any orders that were not picked up!!  Further, we reserve the right to resell the items or donate them to the charity of our choice.  In cases in which a deposit was the only payment received, we will likely resell the items.  In an effort to give back to our community, ALL orders in which we received at least half of the total cost in advance, will be donated to a charity or shelter. In some cases, when already paid for, we may store your cake in our freezer until the following business day, prior to donating, to allow you to pick up and enjoy – if space allows.

Client Responsibility/Transport

*PLEASE NOTE: All of our cakes and cupcakes are stored in a cooler in our bakery. They will be cold when you pick them up, as this allows for better and safer transport. We recommend you also store them in your refrigerator until about 1 hour prior to serving.*

All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.

Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

  • Please drive carefully, keep cake lying flat in car, and keep in a cool climate
  • Summers get extremely humid and hot; both being very hard on cake and icing. We keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up.
  • DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures.
  • DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.
  • Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 50 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!
  • Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the “room” temperature to rise and the cake/frosting to melt and fall apart!
  • Do NOT place in a “sun-lit” area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.
  • Damaged Cake Repairs
  • If you bring a cake back to us, we may be able to repair it; but you may incur a minimum $50 repair charge. Depending on the extent of the damage, the original cake may not be suitable for repairs and may need to be replaced. In such instances, additional charges may apply. After hours repairs are at the SOLE discretion of the owner.  Please call me and take pictures to send to me of the damage, so I can ascertain whether or not I will be able to repair it for you.